Building an Efficient Operations Model for Your Coworking Space

Setting up a coworking space goes beyond providing a physical workspace. An effective operations model is vital to ensure smooth running of the space and the satisfaction of your members

 Developing Your Operations Model

An efficient operations model defines how you deliver value to your members and how you manage the daily operations of your coworking space. Key factors to consider when developing your operations model include:

 Staffing: Define the roles and responsibilities of your team. This might include community managers, facility managers, marketing staff, and cleaners. Consider our guide on building your coworking team for more insights.

 Processes: Standardize processes for tasks such as member onboarding, meeting room bookings, billing, and complaints handling.

 Facility Management: Develop a strategy for managing the physical aspects of your space, such as cleaning, maintenance, and security.

Community Management: Create a plan for fostering a vibrant community. This can involve organizing events, facilitating member interactions, and managing communications.

Implementing Your Operations Model

With your operations model in place, the next step is implementation. This involves training your staff, setting up systems, and refining processes based on feedback. Key considerations for implementing your operations model include:

Training: Equip your staff with the skills and knowledge they need to perform their roles effectively. This could include training on your coworking management software, customer service skills, or emergency procedures.

Systems: Choose the right tools to support your operations. This could include coworking management software, communication tools, or facility management systems.

Feedback: Regularly seek feedback from your members and staff to identify areas for improvement. This could be through surveys, suggestion boxes, or regular check-ins.

Continuous Improvement: Review your operations model regularly and make adjustments as needed. This might involve adding new roles, refining processes, or upgrading systems.

In conclusion, an effective operations model is the backbone of a successful coworking space. By focusing on creating efficient processes, building a competent team, and regularly seeking feedback, you can ensure your coworking space operates smoothly and effectively.




Flexible Workspace Australia is the peak body for coworking and flexible workspace providers and partners across all cities and regions of Australia.